23 is now frog, this website was last updated on January 2020. Read the official announcement or visit frogdesign.com for more info.

Crédito Real

How design helps ease bottlenecks

Business Challenge
  • Acquisition


  • Financial Services
Credito Real

Our contribution

We helped Crédito Real find and tackle the main pain points and miscommunications between stakeholders in their customer journey.

Through service design initiatives, we built a more transparent and agile process, increasing the auto loan approval rate.

Service Design, Strategy, UX Writing, Product Design

Service BlueprintsInitiatives

More Financial Services

More Service Design