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Delivering customer happiness through design

Business Challenge
  • Acquisition
  • Retention


  • Logistics

Our contribution

We worked with Eiya! (logistics provider for SMBs) to improve the tracking, shipping and picking system visualization, to enhance customer satisfaction.

We redesigned the admin platform for e-commerce, built a service map through which we identified the main pain-points (non-responsive design, fails in the invoicing system, order status not updated, and lack of visibility of coverage areas).

Web Design, UX, UI, Service Map

More 2018

More Logistics

More Service Design